Exchanges and Returns

Our goal is to resolve your request in a clear, fair, and simple manner.

Time Limit for Requesting a Return

You can request a return within 30 calendar days after the delivery date. To start the process, email suporte@sevichmx.com and include your order number and the reason for the request.

General Conditions

• The request must be submitted within the indicated timeframe.
• The product must be kept in reasonable condition and show no damage caused by misuse.
• We may request photographs or videos to review the product's condition.
• Do not send any items without first having received return instructions.

Damaged, Defective, or Incorrect Product

Notify us within 7 days of delivery. Include clear photographs of the product, packaging, and shipping label. Once we confirm the incident, we will offer, as appropriate, replacement, exchange, or refund without affecting your legal rights.

Shade Change

If you chose an incorrect shade, please contact us. Exchanges due to color choice are subject to availability and applicable hygiene and return conditions. Logistics costs may be borne by the customer when the product sent matches the shade selected in the order.

How to Initiate a Request

1. Send an email to ayuda@sevichmx.com.
2. Indicate your full name and order number.
3. Briefly explain the reason for the request.
4. Attach photographs if there is damage, defect, or incorrect product.
5. Wait for our instructions before sending any items.

Refunds

Once the request is approved, the refund will be processed to the same payment method used, when technically possible. The time it takes to appear in your account will depend on the bank or payment provider.