Shipping & delivery

 

 

Help Center

Shipping and Delivery

Learn about our estimated timelines, tracking process, and what to do in case of a delivery issue.

Estimated delivery time 8 to 13 days after shipping confirmation.
Tracking You will receive a code or link once the order has been dispatched.

Order Processing

After payment confirmation, we review the purchase information, prepare the order, and hand it over to the carrier. You will receive a notification when shipping has been confirmed.

Estimated timeframe

The estimated delivery time is 8 to 13 days. This timeframe is approximate and may vary due to the recipient's location, periods of high demand, weather conditions, logistical issues, or incomplete delivery information.

Delivery Address

The customer is responsible for providing a complete and correct address, including street, exterior and interior number, neighborhood, postal code, municipality or borough, state, telephone number, and useful references.

Address Change

Please request any changes as soon as possible at ayuda@sevichmx.com. Once the order has been processed or shipped, we cannot guarantee that the address can be modified.

Delivery Attempts

If the carrier cannot complete the delivery, they may make another attempt, leave instructions, or send the package to a collection point, according to their procedures. Please check the tracking regularly.

Delayed, Lost, or Returned Package

If the order significantly exceeds the estimated timeframe or appears as returned, please contact us. We will investigate the case with the carrier and inform you of the available options.

Shipping Costs

The total shipping cost will be clearly displayed before completing the purchase. When a free shipping promotion exists, the conditions indicated in the offer will apply.

Important:

Delivery times are estimated. No delay eliminates your rights as a consumer or our obligation to provide you with attention and follow-up.